Problem Solving

WHY HAVEN’T I RECEIVED AN ACTIVATION LINK AFTER REGISTRATION?
Please check your spam folder — if the email still isn’t there, let us know and we will help you solve the issue.

WHY IS MY VAT NUMBER NOT BEING ACCEPTED?
You can check if your VAT number is within the European guidelines here. Our platform accepts only VAT numbers that are recognized by the official system. Please, also make sure that your VAT number and company name are connected accordingly to one another.

WHY DO SOME PROJECTS TAKE LONGER TO UPLOAD THAN OTHERS?
Depending on your location, internet connection, and the size of the video, or more added layers, it can sometimes take longer. We are constantly working on expanding our servers and network to give you the best experience.

WHY IS MY ARTWORK NOT SCANNING?
Only artworks created in Bridge are compatible with the Artivive App.

I PURCHASED AN ARTIVIVE ARTWORK BUT THE VIEW LIMIT IS REACHED. WHAT CAN I DO?
The views are only counted for artworks created in your own account. You will need to reach out to the artist and notify them about the views being reached. If you get the artist’s approval, we can transfer the artwork to your own account, so that you have the ownership of the views.

I WHY DO I GET A MESSAGE SAYING THAT MY BROWSER IS NOT SUPPORTED AND TO USE CHROME WHEN I’M USING CHROME?
This can only happen if the browser doesn’t support webgl. Please go to this side https://get.webgl.org/ and check to see if your Browser supports Webg.